Shipping + Returns

*We are currently shipping as normal but Royal Mail may have small delays due to the current Covid 19 situation.
Free Standard Shipping within the UK.
We pride ourselves on excellent customer service and speedy delivery. All orders will be dispatched from our UK warehouse within 24 hours. Order placed on weekends and pubic holidays will be dispatched on the next business day.
You will receive an email with tracking information once your order has been shipped. If you have any queries at all please contact hello@silkytots.com
Country  Carrier Transit Times Shipping Rate
UK + Ireland Standard - Royal Mail 48 2-3 days

 Free

UK + Ireland Premium - Royal Mail 24 24 hours £4 

Europe

Standard  5-10 Days Free

Europe

Priority 3-5 £6

 

International 

From 1 July 2021 VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery.

For orders over €150, no tax charges will be applied at checkout but they may be charged directly via your local customs authority. 


Returns

We are happy to fully refund/exchange any unused items within 14 days of purchase. Please contact hello@silkytots.com for the return address (UK warehouse), should you wish to return/exchange an item.

Please note:

Returns can be accepted if the products have been opened to try for size etc. but must be unused, clean and returned in the original box, so please take care when opening.

Return shipping charges are your responsibility unless the product is faulty.